Privacy Policy

Terms and Conditions

These conditions explain the rights, obligations and responsibilities of all parties to this agreement.

Where we use the word ‘you’ or ‘your’ it means the customer. ‘we’ ‘us’ or ‘our’ means the Remover. These conditions can only be varied or amended by our written agreement These terms and conditions were revised January 2013. We reserves the right to make change to our terms and conditions without prior warning to customers.

1. Our Quotation

Our quotation, unless otherwise stated, does not include insurance,
custom duties and inspections or any other fees payable to government bodies.

We may change the price or make additional charges if any of the following have not been taken into account when preparing our quotation and confirmed by us in writing.

(a) You do not accept it in writing within 28 days, with a firm removal date to which we agree in writing.
(b) By your delay, the work is not completed within three months.
(c) Our costs increase (or decrease) because of currency fluctuations or charges in taxation or freight beyond our control.
(d) The work is carried out on Sunday or a Public holiday at your request.
(e) We have to collect or deliver goods above the ground and first upper floor.
(f) We supply any additional services, including moving or storing extra goods, (these conditions apply to such work).
(g) The stairs, lifts or doorways are inadequate for the free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway, and this means we have to do extra work.
(h) Any parking or other fees or charges that we have to pay in order to carry out the work on your behalf. (I) There are delays or events outside our reasonable control.
(j) We agree in writing to increases our limit of liability set out in clause 8.

In all these circumstances, you will pay the adjusted charges.

2. Work not Included in the quotation

Unless agreed by us in writing we will not:
(a) Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
(b) Disconnect or reconnect appliances, fixtures, fittings or equipment.
(c ) Take upper laydown floor coverings.
(d) Move storage heaters unless they are dismantled.
(e) Move items from a loft, unless properly lit, and floored and safe access is provided
(f) Move or store any items excluded under clause 4.
Our staff are not authorised or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.

3. Your responsibility

It will be your sole responsibility to:
(a) Declare to us the value of the goods being removed and/or stored
(b) Arrange adequate insurance cover for the goods submitted for removal in transit and /or storage,against all insurable risks.
(c ) Obtain at your own expense, all documents, permits, licenses, customs documents necessary for the removal to be completed.
(d) Be present or represented throughout the removal.
(e) Take all reasonable steps to ensure that nothing should be removed is left behind and nothing is taken away in error.
(f) Arrange proper protection for goods left in unoccupied or unattended, or where other people such as (but not limited) tenants or workmen are, will be present.
(g) Prepare and adequately and stabilise all appliances or electronic equipment prior to the removal. (h) Empty properly, defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
(I) Provide us with a contact address for correspondence during removal in transit and/or storage of goods

Other than by reason of our negligence, we will not be liable for any loss or damage, costs or additional charges that may arise from any of these matters.

4. Goods not to be submitted for removal or storage

The following items are specifically excluded from this contract
(a) Jewellery, watches, trinkets precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of a similar kind.
(b) Prohibited or stolen goods, drugs, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints firearms and ammunition
(c ) Plants or goods likely to encourage vermin or other pests or to cause infestation.
(d) Refrigerated or frozen food or drink.
(e) Any animals and their cages or tanks including pets birds or fish.
(f) Goods which require special licence or government permission for export or import.

Such goods will not be removed by us except with our prior written agreement. In the event that we do remove such goods we will not accept liability for loss or damage wholly or mainly attributed to the special nature of the goods concurred. If you submit such goods without our knowledge and prior written agreement we will not be liable for any loss or damage and you will indemnify us against any charges expenses damages or penalties claimed against us in addition we shall be entitled (without notice) any such goods which are listed under paragraphs 4(b) 4(c ) or 4(d)

Ownership of the Goods

By entering into this contract, you declare that:
(a) The goods to be removed and/or stored are your own property, or
(b) The person(s) who own or have an interest in them, have given you authority to make this contract, and have been made aware of these conditions.
You will meet any claim for damages and/or costs against us if these declarations are not true.

Charges if you cancel or postpone or cancel the removal.

If you postpone or cancel this contract we may charge according to how much notice is given.
(a) More than 14 days before the removal was due to start; NIL
(b) Less than 14 days, but more than 8 days before the removal was due to start 30% of the removal charge (c ) Less than 8 days before the removal was due to start; 60% of the removal charge

Paying for the Removal

Unless otherwise agreed by us in writing:
(a) Payment is required, by cleared funds in advance of the removal or storage period.
(b) You may not withhold any part of the agreed price.
(c ) In respect of all sums which are overdue to us we will charge interest at 8% above the base rate for the time being of National Westminster Bank PLC.


Our liability for loss or damages is limited as set out in clause 8(a) below. You may request us to increase our liability as set in clause 8(c ) below, subject to our exerts written agreement in advance of carrying out the removal and/or storage and payment of an additional charge.
(a) In the event of our loss or damage to your goods, if we are liable, we will pay a sum equivalent to the cost of their repair or replacement whichever is the smaller sum up to a maximum of 40 for any one item. We may agree to increase our liabitiy, for an additional charge. We will not unreasonably withhold consent to such a request.
(b) We may choose to repair or replace the damaged item. If an item we are not liable for depreciation in value.
(c ) Always subject to receiving your itemised valued inventory and request in writing to increase our liability prior to removal or storage commencing we may offer to extend our maximum liability to the value declared by you to us. This is not an insurance on the goods and you are strongly advised to accept the insurance offered in our quote or if you are arranging insurance cover for yourself you are advised to show this contract to your insurance company.
For the purpose of clauses 8(a) , 8(b) and 8(c ) an item defined as any one article, suite, pair, set or complete case, carton package or other container.
(d) Other than by reason of negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following.
(I) By fire however caused
(ii) By war invasion acts of foreign enemies hostilities (whether war is declared or not) civil war terrorism rebellion and/or military coup acts of god industrial action or other such events beyond our reasonable control.
(iii) By normal wear and tear, natural or gradual deterioration leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances. (iv) By moth or vermin or similar infestation
(v) By cleaning or repairing unless we did the work
(vi) To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not packed and unpacked by us.
(vii) For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
(viii) To Jewelery, watches trinkets precious stones or metals, deeds, securities stamps, coins,
or goods or collections of a similar kind, however caused, unless you have previously given us full particulars with value, and we have confirmed in writing that we accept responsibility as in conditions 8(a) or 8(c )
(ix) To any goods which have a relevant proven defect or are inherently defective (x) To animals and their tanks including pets birds and fish
(xi) To Plants
(xii) To refrigerated or frozen food or drink
(e) Other than by reason of our negligence, we will not be liable for damages or costs resulting indirectly or as a consequence of loss, damage or failure to produce the goods.
(f) No Employee of the contractor named at the top of this contract shall be separately liable to you for any loss damage, mis-delivery errors or omissions under the terms of this contract.

9. Extra conditions that apply to removals to/from a foreign country outside the United Kingdom

For goods destined to, or received from a place outside the United Kingdom
(a) We will accept liability only for loss or damage to goods when they are in our actual possession

10 List of Goods (inventory) or receipt

Where we produce a list of your goods (inventory) or a receipt and send it to you it will be accepted as accurate unless you write to us within seven days of receiving it, notifying us of any errors or omissions.

Revision of Storage charges

We review our storage charges periodically. You will be given 28 days notice in writing of any increases

Our Right to Sell or dispose of Goods

On giving you 28 days notice we are entitled to require you to removed your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of your goods without further notice. The cost of sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.


If payments are up to date we will not end this contract except by giving you three calendar months
notice in writing. If you wish to terminate your storage contract, you must give at least 10 days notice.
If we can release the goods earlier we will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.

Hand out Charges

If you make your own arrangements to collect the goods from our warehouse we are entitled to make a charge for handing them over. Our liability will cease upon handing over the goods.

All claims are subject to £250.00 excess.

(b) (c )

and if it can be proven that we were negligent. In such circumstances, we will accept liability as in conditions 8(a) or 8(c ) above. We are not liable for any loss, damage failure to produce goods
if it is caused by circumstances set out in condition 8(d) above.
Where we engage an international transport operator, shipping company or airline to convey your goods to the place port or airport destination, we do so on your behalf and subject to the terms conditions set out by the carrier.

If the carrying vessel/conveyance should for reasons beyond the carriers control fail to deliver the goods or route them to a place other than the original destination you have a limited resource against the carrier and may be liable for general average contribution(e.g.. The costs incurred to preserve the vessel/conveyance and cargo) and salvages, or the additional cost onward transmission to the place port or airport destination. These are insurable risks and it is your responsibility to arrange adequate marine/transit insurance cover.

(d) We do not accept liability for goods confiscated seized or removed by Customers Authorities or other government Agencies.

10. Time Limits For Claims

(a) For goods which we deliver you must note any visible loss, damage or failure to produce any goods at the time of delivery.
(b) If you or an agent collect from our warehouse you must note any loss or damage at the time the goods are handed over to you.
(c ) Not withstanding clause 8 we will not be liable for any loss or damage to goods unless a claim
is notified to us or our foreign correspondent in writing as soon as such loss or damage is discovered
(or with reasonable diligence ought to have been discovered) and in any event within (7) days of
collection of the goods from us or delivery of goods by us as the case may be.
(d) The time limits referred to in clauses 10(a), 10(b) and 10(c ) above shall be essential to the contract.
(e) Upon your written request we may at our discretion agree to extend your time for compliance with clause

10(c ). PROVIDED your request is received within the time limits provided for and subject to this proviso we will not unreasonably refuse a such as request.

11. Delays in Transit

(a) Other than by reason of our negligence we will not be liable for delays in transit.
(b) If through no fault of ours we are unable to deliver your goods we will take them in to store. The contract will then be fulfilled and any additional service(s) including storage and delivery will be at your expense.

12. Damage to premises or property other than goods

(a) We will not be liable for any damage to premises or property other than goods submitted for removal and/or storage unless we have been negligent.
(b) If we cause damages as a result of moving goods under your express instruction against our advice and where to move the goods in the manner instructed will inevitably cause damage we shall not accept that we were negligent.
(c ) If we are responsible for causing damage to your premises or property other than goods submitted for removal and or storage, you must note this on the worksheet or removal delivery receipt. This is essential to the contract.

13. Our Right to hold the goods (lien)

We Shall have the right to withhold and/or ultimately dispose of all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that
we have paid out on your behalf. While we hold the goods and wait for payment you are liable to pay all Storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

14. Our Right to sub contract the work

(a) We reserve the right to sub-contract some or all of the work
(b) If we sub-contract the work then these conditions will still apply

15. Route and Method

(a) We have the full right to choose the route for delivery
(b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on vehicles and/or the container may be utilised for consignments of other customers.

16. Advice and Information

Advice and Information in whatever form it may be given is provided by the company for the customer only Any oral advice given without special arrangement is provided gratuitously and without contractual liability

17. Applicable Law

This contract is subject to the law of the country in which the office of the company issuing the contract is situated.

(a)If you send goods to be stored you must provide an address for letters and notify us if it changes All correspondence and notices will be considered to have been received by you seven days after posting it to your last address recorded by us.
(b) If you do not provide an addresser respond to our correspondence or notices, we may publish such notices in a public newspaper in the area to or from which the goods were removed.

25. Payments by Credit Cards

5% extra charge for all payments made by any credit cards.


Booking confirmed you’ve accepted our terms and condition.

27. Fine for perishable Items

£500.00 fine will apply please refer to paragraph 8(d) iv